Returns and Refund Policy at Elitecontainerau
Elitecontainerau is committed to customer satisfaction by providing a straightforward and transparent returns and refund policy. We ensure your purchasing experience is risk-free and stress-free.
30-Day Return Window
We offer a 30-day return policy from the date your shipping container is delivered. This window allows you ample time to inspect your purchase thoroughly.
Eligibility for Returns
Returns are accepted under the following circumstances:
- Container is defective upon arrival.
- Container does not match your confirmed order specifications due to an error made by Elitecontainerau.
Returned containers must be in the same condition as delivered, barring reported defects or damages.
Refund Processing Time
Refunds are processed promptly within 7 business days after the returned container has been inspected and approved. Refunds are issued back to the original payment method (bank transfer).
Exchange Policy
If your container is delivered with defects or incorrect specifications due to our error, Elitecontainerau will arrange an exchange promptly, ensuring you receive the correct container as quickly as possible.
Return Procedure
To initiate a return or exchange, please follow these steps:
- Contact our customer support team immediately at info@elitecontainerau.org or sales@elitecontainerau.org.
- Provide details about the issue, including photographs or relevant documentation.
- Our team will coordinate pick-up logistics and guide you through the return or exchange process.
Customer Responsibilities
Ensure the returned container is accessible for pick-up and in the same condition as received, excluding the identified defects or discrepancies.
Need Further Assistance?
For questions, clarifications, or assistance regarding returns or refunds, please contact our dedicated customer service team:
Thank you for choosing Elitecontainerau. We value your trust and strive to maintain a positive experience at every step.
